Service Delivery Manager (Infrastructure Management Services)

Company Name:
12 years of experience, in Datacenter Operations and Management
Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management
Excellent organizational & time management skills and working knowledge of Project Management fundamentals
Manage ongoing Datacenter Operations Support and New Project initiatives
Develop and showcase continuous Service Improvement Initiatives
Ability to successfully build and manage high performing teams
Experience with managing by metrics
Excellent oral and written communication skills
Manage ongoing Datacenter Operations and New Project initiatives
Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success
Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals.
Determine root cause and implement corrective actions.
People management duties include
o staff scheduling based on customer demands for ongoing production support and Projects,
o periodic status meetings,
o performance management and reporting,
o conflict resolution,
o training,
o onboarding and mentoring
Develop & enhance operational processes with Customers consent
Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual
Identify and cross skill consultants
Work with Sr. Management to plan, and set objectives.
Deliver on-time performance appraisals and define annual development goals

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